Frequently Asked Questions
Click below for responses to frequently asked questions.
A: Shopping at FirstFashion is easy:
- Use the All products, links. You can also shop directly from the
“brand”.
- Once you have found an item, click on the 'ADD TO CART' button on the product page.
- Review the items in your shopping bag by clicking the 'SHOPPING CART' link at the top of the page.
Click on 'PROCEED TO CHECKOUT' to complete your order.
A: No, you do not need an account to place an order.
A: Please be assured that we take data protection seriously, and your information will only be shared
with third parties where they abide by applicable data protection legislation. For more information,
please read our privacy policy.
A: You are currently viewing the INTERNATIONAL version of our website. Moreover you can’t chose your
currency so all your orders will be charged in US Dollars
A: Definitely but make sure you enter preferred shipping address whenever you place an order with us.
A: Delivery time frame is between 10-12 working days.
A:14 days upon receipt of the item. For more details check our RMI policy.
A:Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your
billing and shipping details. However, we are unable to combine orders or add pieces to an existing order
once it has been placed. If you need to make any amendments, please email us on contact@fashion.fashion for assistance.
A:Your refund will either be issued to the original credit card used to place the order, or as Firstfashion
store credit. Shipping costs are not refunded for items, unless your items are faulty. All customs duties and
sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau
directly. Please note that it can take up to 10 business days for the refund to appear in your account.
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